Refund and Credit Return Policy

When generation fails

A technical failure returns the one credit reserved for that attempt. You can use it to try again. A new generation after a completed drawing uses another credit.

Cash refund requests

To request a refund for an unused pack, duplicate charge or payment problem, contact support with your order reference and a brief explanation. We review requests individually. A completed portrait that does not match personal taste does not automatically qualify for a credit or cash return. This does not limit rights under applicable law.

Ordinarily, the refundable portion of a pack is based on its unused credits. If a partial cash refund is approved, the corresponding proportion of unused credits is removed. Credits already used for completed generations are ordinarily not refundable. We explain the approved amount before processing it.

How money is returned

Approved cash refunds are processed through Stripe to the original payment method. A refund may be pending before it succeeds, and arrival time depends on the payment provider. Applicable tax adjustments are handled through the payment process. Do not send card numbers through the contact form.

Where to check

Your payment history shows your orders. Include the order reference when contacting us. If your balance looks wrong after a refund or failed generation, contact support so we can review the payment and credit ledger.